Account Manager

Location: Yad Binyamin

Job Description:

• Strategic Relationship Management: Manage long-term customer relationships from a strategic perspective, working in close collaboration with the organizations senior management.
• Customer Experience: Improve and enhance the overall customer service experience.
• Issue Resolution: Monitor and track customer issues through to full resolution.
• Sales Growth: Identify upselling and cross-selling opportunities within the existing client portfolio.
• Portfolio Management: Manage the product portfolio for assigned accounts.
• Budget & Commercial Goals: Manage approved budgets, including meeting commercial targets and KPIs.
• Supply Chain Risk Management: Identify risks within the supply chain and proactively find alternatives/solutions.
• Cross-functional Collaboration: Partner with various internal departments to promote products and solutions for clients.
• Client Engagement: Maintain ongoing communication and interactions tailored to the clients specific needs.
• Data Analysis: Analyze statistics and compile accurate performance reports for clients.
  
  

• Education: B.Sc. or Practical Engineer in Industrial Engineering and Management / Academic Degree – Mandatory.
• Experience: Proven experience working with executive-level clients, as well as project managers, procurement, and engineering departments (both internally and externally) – Mandatory.
• Seniority: At least 2-3 years of experience in a similar role.
• Industry Background: Experience in engineering, product-based companies, or sub-contractors specializing in manufacturing, integration, and electro-mechanical assembly.
• Negotiation: Proven experience in complex negotiations.
• Financial Literacy: Experience in product profitability analysis.
• Pricing: Experience in reviewing pricing models and submitting formal quotes (RFPs/RFQs) to clients.
• Technical Knowledge: Expertise in relevant technological fields and proficiency in supply chain processes.
• Languages: Fluent Hebrew and English.
• Systems: Proficiency in ERP software.
• Technical Skills: Ability to read technical drawings/blueprints – Advantage.
• Soft Skills: Excellent interpersonal skills, systemic vision, service-oriented approach, high energy, and ambition.