Field Service Representative

Company Description

Merkel Technologies Ltd. provides advanced technologies, instruments, and reagents to support researchers in achieving superior outcomes. The company is committed to helping researchers and businesses overcome challenges by offering innovative solutions that accelerate R&D progress. Merkel Technologies specializes in areas such as flow cytometry, flow imaging, cell sorting, nanoparticle analysis, and a variety of pre-clinical imaging modalities, including micro-CT and bioluminescence/fluorescence imaging. Additionally, the company offers solutions tailored for Non Destructive Testing (NDT), failure analysis and material sciences, ensuring a comprehensive portfolio for diverse research needs.

Role Description

This is a full-time, on-site role located in the Center District, Israel, for a Field Service Representative. The role involves providing technical support, performing routine maintenance, and repairing advanced scientific equipment. The Field Service Representative will train and assist customers on proper equipment usage, troubleshoot issues, and ensure the smooth operations of research systems. Responsibilities also include coordinating with internal teams to optimize support solutions and promptly responding to customer needs.

Qualifications

• Technical skills in equipment maintenance, troubleshooting, and repair
• Strong communication, training, and customer service skills
• Ability to work both independently and collaboratively as part of a team
• Experience with flow cytometry, imaging technologies, or scientific research tools
• Ability to provide technical guidance and a solution-oriented mindset
• Relevant educational background, such as a degree in Engineering, Life Sciences, or a related field
• Proficiency in English; additional language skills are an advantage
• Previous experience in a similar technical support or field service role is preferred