Real Time Operations Manager

🌟 Join a Startup That’s Actually Scaling.

🚀 Why HAAT?

HAAT Delivery is one of the fastest growing startups in the region, making food and essentials accessible everywhere — even in cities without traditional addresses. Our operations team is the backbone of this mission, ensuring every order runs smoothly in real time.

You’ll join a high-impact, fast-moving environment where ownership, precision, and operational excellence matter — and where your decisions directly shape the customer experience.

💼 The Role:

We’re looking for a Real Time Operations Manager to lead and optimize our Real-Time Operations (RTO) team in Haifa.

In this role, you’ll be responsible for maintaining service stability, managing live incidents, supporting couriers and partners, and ensuring seamless execution across all active orders.

If you thrive under pressure, lead with confidence, and love solving problems in real time — this role is critical to HAAT’s success.

🔧 What You’ll Be Doing:

• Lead, manage, and develop a team of Real-Time Operations Agents, ensuring 24/7 service stability.

• Monitor live operations and proactively identify and resolve incidents and bottlenecks.

• Support agents in real-time decision-making and escalate critical issues when needed.

• Manage workforce scheduling to ensure full coverage, including weekends and holidays.

• Develop, implement, and enforce SOPs (Standard Operating Procedures) for RTO.

• Analyze operational KPIs, identify gaps, and drive corrective actions.

• Coordinate closely with Ops, Fleet, and Partner Management teams to ensure aligned execution.

• Train, coach, and mentor RTO agents to maximize performance and growth.

• Prepare operational reports and insights for senior management.

• Drive continuous improvement initiatives to enhance efficiency and responsiveness.

🎯 What You Bring to the Table:

• 3–5 years of experience in real-time operations, operations management, or similar roles.

• Proven experience leading teams in fast-paced, high-pressure environments.

• Strong analytical skills with the ability to make quick, confident decisions under uncertainty.

• Excellent leadership, communication, and stakeholder management skills.

• Proficiency with operational dashboards, monitoring tools, and reporting systems.

• Native Hebrew and Arabic; B2-level English required.

• Availability to work flexible hours, including weekends and holidays.

• Hands-on, solution-oriented mindset with strong ownership and accountability.

🎁 What’s in It for You:

• Lead a critical operational function at a fast-scaling startup.

• Make real-time decisions that directly impact customers, couriers, and partners.

• Work closely with cross-functional teams across Operations, Fleet, and Partnerships.

• Be part of a mission-driven company redefining last-mile delivery.

• Join a team that values ownership, resilience, and operational excellence.