Tier1 Technical Support Rep

Company Description

Konimbo is an innovative eCommerce platform focused on enhancing business success and growth. We prioritize helping store owners understand the impact of their online store's technology on their business performance. By offering tailored solutions, we empower our clients to maximize their online presence. Our mission is to ensure that every customer feels supported, successful, and satisfied with their digital storefronts.

Role Description

This is a full-time, hybrid role located in Kadima - Zoran for a Tier 1 Technical Support Representative. The role involves providing front-line technical support to customers via phone & CRM ticket system, resolving product and service issues, addressing inquiries, troubleshooting technical problems, and ensuring high levels of customer satisfaction. The representative will also escalate complex issues to appropriate teams when necessary and contribute to fostering a positive customer experience.

Qualifications

• Proficiency in Customer Support and high Customer Satisfaction skills
• Technical Support and Troubleshooting abilities to identify and resolve technical issues effectively
• Strong Analytical Skills for problem-solving and identifying root causes
• Exceptional communication and interpersonal skills
• Ability to work collaboratively in an on-site environment
• Prior experience in a technical support or customer service role is an advantage
• Familiarity with eCommerce platforms or related technologies is beneficial
• Knowledge in HTML/CSS/JS