Technical Solutions Team Lead JB-26679

About us:

A unique opportunity to join a new and advanced cutting-edge technological payments product in a rapidly growing startup within a big financial organization.

If you want to shape the future of payments, innovate and make an impact, JOIN US and step up to The Platform.

About the Role:

Cal Platform is hiring a hands-on Technical Solutions Team Lead (80% hands-on, 20% leadership) to manage two tech solutions specialists and ensure the operational excellence of our fintech platform. The role includes advanced troubleshooting, use of automation and AI tools, close collaboration with R&D, and support for business clients and internal SaaS systems in an AWS-based environment.

• Lead and mentor two tech solutions specialists, including task management and handling escalations.
• Troubleshoot issues across application, integration, and cloud layers.
• Use automation tools and AI mechanisms to build and configure support workflows that reduce manual work and improve response times.
• Work closely with R&D developers to analyze logs, reproduce issues, and validate fixes.
• Support internal SaaS systems such as Slack, Zendesk, PagerDuty, Coralogix, and Google Workspace.
• Configure PagerDuty alerts, escalation policies, and incident playbooks.
• Run scripts and database queries for diagnostics and root-cause analysis.
• Apply business understanding of payment services, card logic, and banking flows.
• Improve monitoring, documentation, and operational procedures.

Requirements:

• 3+ years of experience managing technical staff.
• 5+ years in a technical, hands-on role with strong troubleshooting skills.
• High technical orientation including scripting, API usage, and log analysis.
• Experience with AWS or similar cloud-native environments.
• Familiarity with SaaS tools such as Slack, Zendesk, PagerDuty, and Coralogix.
• Understanding of networking fundamentals.
• Strong communication skills and a service-oriented approach.
• Business understanding of payments and financial processes, or the ability to learn them quickly.

Nice to Have:

• Experience with CloudWatch, Elasticsearch, or Postman.
• Background with automation or AI tools for operational support.
• Knowledge of fintech compliance such as PCI DSS or GDPR.
• Experience working with CI/CD or DevOps workflows.