Deskside Support Technician

Role: Deskside Engineer

Location: Jerusalem, Israel

Permanent Opportunity

Complete Onsite

Regional language is Must

****Retail Store Setup and Event Support experience is Must****

Duties include (but are not limited to):

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
• Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
• Reimaging computers/hard drives in accordance with customer standards
• IMACD function including installation and decommission.

Desired Experience:

• At least 3 years of experience in the field or in a related area required
• Dell/HPCertified Technician for ordering parts through OEM and parts replacement
• Strong Microsoft Office skills (Outlook, Word, and Excel)
• Strong Microsoft operating System installation and troubleshooting skills
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
• Ability to resolve requests for client Remotely or in-person.
• Strong customer service skills and TechZone Support Experience
• Ability to Support Events and Retail stores setup
• Ability to work on Windows, MAC, IOS and Android environment
• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
• Strong written and verbal communication skills
• Must be detail oriented and self-motivating
• Ability to successfully pass a background security check
• Experience including remote control of PCs and video conferencing knowledge
• Rotational On-call for executive support
• Proficiency in Regional Language