Technical Support Specialist

Why PayMe.io?

PayMe is a Tel Aviv based FinTech startup that provides the world’s leading 360 financial solution for small businesses. 

PayMe’s platform enables every small business to:

• Accept payments online & in person.
• Pay vendors easily and automatically.
• Access real time funding & Credit as needed.
• Access full invoicing and bookkeeping solution.
• Use multiple pre-integrated 3rd party services.

We’re targeting one of the largest markets in the world. Small businesses represent 99% of the world’s businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. PayMe is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should “Let The Baker Bake!”

What’s unique about PayMe.io?

We’ve entered our rapid growth and expansion stage. This is your opportunity to join a rapidly growing company, have an immediate impact on the product and the company’s evolution.

We are currently processing billions in volume for 100,000+ businesses and we’re just getting started.

If you are talented, humble and ambitious - now is the best time to join a rapidly scaling rocket ship where you can make an impact and be a significant part of our journey.

About the opportunity:

PayMe is looking for a talented Technical operations specialist. The Technical support specialist is expected to be an expert of all our supported products, understand them in-depth and take ownership of issues raised by customers, as well as by internal teams. You will need to understand our integration and detect customer issues. You will research, resolve and provide technical solutions, and work closely with the R&D. You will solve product gaps through new integrations to increase usage and satisfaction, while  improving PayMe’s products through integrated solutions and ease of onboarding. You must be a curious, diligent, innovative, problem solver. A team player with a strong motivation to succeed.

What you’ll be doing:

• Act as the technical expert to help our Partners and clients achieve their goals and leverage their existing partnerships collaborating with us.
• Build, monitor, and execute joint integration project plans with clients, produce reports and analytics.
• Communication with Acquierer companies to solve day 2 day tier 2 issues.
• Own public-facing SDKs, APIs, integration guides, and support documents.
• Collaborate with product managers on building the business case and impact product roadmap for new integrations.
• Work in conjunction with Partner Success to ensure client facing teams are best equipped to leverage new integrations.
• Analyze clients' requirements from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities.
• Work closely with enterprise clients and provide end-to-end support during their onboarding process.
• Support Sales and Account Management efforts (presales and post-sales) for our highly strategic merchants as a technical subject matter expert.
• Initiate and take part in designing and improving processes, tools, features, and products.

Requirements:

• An independent, self-starter, with a “can-do approach”.- A Must! 
• Proven technical experience with Postman, API - A Must! 
• Experience with production services and databases – SQL, NoSQL - A Must! 
• 1+ years of hands-on experience in one of the following positions: Technical support specialist, integrations engineer, technical account manager.
• Familiarity with the Shopify, BigCommerce, Magento and Salesforce ecosystems - advantage
• Experience in Payments Ecommerce or SAAS company, within a customer or partner facing role - advantage.
• BSc in computer science/engineering (or equivalent) - A Big Plus!
• Experience in leading customer facing integration projects (involving Client-Server, Server-Server integrations) including internal and external stakeholders from R&D and Product Management teams.
• Identify customer needs and helping customers use specific features
• Analyze and report product malfunctions.
• Proven technical experience with capability to read and understand code (Java/HTML/JS/etc.) - A Big Plus!
• Excellent written and verbal communication and presentation skills including demonstrated experience communicating technical information.
• Ability to manage A to Z the entire integration process, from initial identification of value, integration development, release and go to market.
• Superb English writing and communication skills
• Prior B2B SaaS experience - advantage