Information Technology Support Specialist

We’re looking for an experienced and service-oriented IT Helpdesk professional to join our team and support our global organization. If you enjoy hands-on technical work, problem-solving, and working closely with users in a dynamic environment, this role is for you.

Key Responsibilities

• Provide first and second-level technical support to employees

• Manage day-to-day global IT Service Desk operations

• Handle hardware and software setup, account troubleshooting, and end-user support

• Own employee onboarding and offboarding processes, including IT equipment provisioning, SSO setup, and license management

• Administer user accounts, passwords, security policies, and backup systems

• Troubleshoot client-side networking and connectivity issues (VPN, video conferencing, Wi-Fi)

• Support peripheral devices such as printers, docking stations, monitors, and external hardware

• Support infrastructure and digital application tickets (1st tier support)

• Manage and support Windows-based endpoints

• Act as the primary technical contact for shore-based office users

• Maintain accurate IT asset inventory and up-to-date technical documentation

Requirements

• Minimum 5 years of experience in an enterprise IT Helpdesk environment

• Strong hands-on experience with:

– Windows 11 deployment and support

– Windows 7 & 10 support

– Office 365, Exchange Online, SharePoint Online, and Teams

– Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Azure

– Active Directory (users, computers, GPOs)

• Proficiency in:

– Computer hardware setup and troubleshooting

– Client-side networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

– Basic troubleshooting of switches and firewalls

– PowerShell scripting for automation and troubleshooting

• Excellent communication skills in English and Hebrew

• Strong service mindset, self-motivation, and teamwork skills

• High organizational abilities and strong documentation practices

• Fast learner with a desire to grow and expand knowledge in new IT technologies