Operational Excellence and workforce management

Hungry for a challenge?

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our mission? To empower every food moment around the world.

The Opportunity

Goal: To design, implement, and optimize business processes that maximize productivity, reduce waste, and leverage technology to scale operations sustainably. You will drive a culture of high performance and efficiency through data-driven process design, balancing workforce levels with workload requirements to meet service level agreements (SLAs).

Key Responsibilities

• Workforce Management (WFM): Forecast workload requirements, monitor KPIs (utilization rates, shrinkage), and optimize shift patterns to minimize idle time.
• Continuous Improvement (CI): Deploy Lean, Six Sigma, or Kaizen methodologies; lead Root Cause Analysis (RCA) and investigations into operational failures.
• Process Excellence: Document "As-Is" workflows and design "To-Be" states; maintain a centralized library of Standard Operating Procedures (SOPs).
• Automation & Technology: Identify high-volume manual tasks for RPA (Robotic Process Automation) and collaborate with Product teams to implement AI-driven workflows.
• Change Management: Act as a change agent, ensuring smooth adoption of new processes and establishing feedback loops for frontline employees.
• Performance Analysis: Calculate ROI for automation projects and ensure the existing tech stack (CRM, ERP) is used to its full potential.
  
  

• Experience: Proven background in Operational Excellence (OpEx) and workforce management.
• Technical Skills: Proficiency in WFM software, data visualization (Tableau/PowerBI), and Process Mapping.
• Automation Knowledge: Experience with automation tools like UiPath or Power Automate.
• Mindset: Analytical mindset with influential leadership skills and the ability to translate complex data into actionable insights.
• Certifications: Lean Six Sigma Green/Black Belt and project management certification (PMP/Prince2)- advantage