Customer Success Manager

Mornex is Hiring – Customer Success

Full-time position | On-site at company offices

Mornex, a company specializing in advanced IT Managed Services (MSP) solutions, is looking for commercial operations professionals with a strong connection to service, customer experience, and technology, for a key role at the core of the company.

This is a hands-on role that combines sales, service coordination, onboarding, and Customer Success, with a direct impact on customer experience and long-term customer success.

Key Responsibilities:

Manage the customer lifecycle end-to-end, from leading the sales process through service onboarding

Maintain ongoing synchronization between Sales, Technical teams, and Finance (Service Sync)

Support and guide new customers during the onboarding phase and service implementation

Manage ongoing relationships with existing customers, focusing on satisfaction, retention, and identifying upsell opportunities

Daily work with CRM systems (Dynamics 365), including data accuracy, quotes, SLAs, and KPIs

Own and ensure a high-quality, accurate, and process-driven customer experience

What We’re Looking For:

At least 2 years of experience working with B2B customers (Sales / Customer Success / Commercial Operations)

Strong business understanding and the ability to work with decision-makers

Technological orientation and familiarity with IT / Cloud / Microsoft 365 environments – a significant advantage

High level of organization and the ability to drive cross-functional processes

Excellent interpersonal and communication skills, with strong teamwork abilities

Service-oriented mindset combined with commercial thinking

Significant Advantages:

Experience in MSP / IT / SaaS environments

Experience working with Dynamics 365 or a similar CRM system

At least 2 years of experience in Customer Success or Pre-Sales – required

• Cv – [email protected]