Customer Success Engineer

Company Description

Dcoya, a division of NINJIO, provides a cutting-edge cybersecurity awareness platform focused on creating a strong culture of security within organizations. Harnessing machine learning and behavioral science, Dcoya offers personalized phishing simulations and training tailored to individual vulnerabilities.

Our mission is to enhance organizational compliance, expand security knowledge, and transform employee behavior to mitigate security risks efficiently.

Role Description

This is a full-time, on-site role located in Hod HaSharon for a Customer Success Engineer.

The role includes working closely with clients to implement cyber-awareness solutions, providing technical support, troubleshooting issues, and partnering with customers to ensure their satisfaction and long-term success.

Qualifications

• 1–2 years of experience in Customer Support / Customer Success for software products
• Strong communication and interpersonal skills
• Basic hands-on experience with HTML and CSS
• Ability to deliver effective solutions and collaborate with both technical and non-technical teams
• Tech-savvy with a customer-centric mindset and genuine people orientation
• Advantage: Experience in the cybersecurity industry