Help Desk Technician

Company Description

Mornex Ltd. has been providing tailored, cost-effective technology solutions since 2012 to clients in Israel and worldwide. With a dedicated team of professionals, Mornex specializes in solving complex challenges, enabling business growth, and streamlining operations. Our industry-leading Managed IT Services are built to enhance efficiency, resilience, and customer success. By fostering long-term partnerships, we offer exceptional customer service and forward-thinking solutions to meet evolving business needs. At Mornex, we are dedicated to helping our clients achieve sustainable success.

Role Description

This is a full-time, on-site role based in Hadera for a Help Desk Technician. The Help Desk Technician will provide technical support and troubleshooting services for desktop computers and related technologies. Responsibilities include responding to user inquiries, diagnosing and resolving technical issues, assisting with computer repairs, and ensuring timely resolution of help desk tickets. The ideal candidate will work closely with team members to deliver efficient and reliable support to clients.

Qualifications

• Proficiency in working with desktop computers and providing Help Desk Support
• Experience in Technical Support and Troubleshooting technical problems
• Skills in Computer Repair and maintaining hardware functionality
• Strong communication skills and the ability to provide excellent customer service
• Ability to handle multiple tasks effectively and meet deadlines
• Relevant certifications (CompTIA A+, MS, AZ, CCNA) are a plus
• Experience with software and hardware solutions in an IT environment is an advantage