Customer Success Manager

iBrick is a fast-growing EdTech startup combining a physical LEGO-compatible building kit with an engaging digital platform for STEM learning.

Our product enables children to learn through hands-on building, creativity, and weekly interactive challenges - offering a healthy balance between screen time and physical play.

iBrick operates in the US market and works with families, educational institutions, and partners worldwide.

We are looking for a Customer Success Manager to join our team and take ownership of the end-to-end Customer Experience.

This role involves daily communication with customers, onboarding new users, solving problems, and continuously improving customer satisfaction and retention.

Responsibilities

- Manage ongoing relationships with existing customers

- Provide customer support via email, chat, and other communication channels

- Lead customer onboarding and ensure a smooth initial experience

- Identify customer pain points and proactively improve the customer journey

- Contribute to customer retention, satisfaction, and long-term success

Requirements

- Fluent English (written and spoken) - mandatory

- Strong service mindset and excellent communication skills

- Highly organized, responsible, and able to work independently

- Strong problem-solving skills and a proactive approach

- Previous experience in Customer Success or Customer Support - an advantage

- Experience working in a startup environment - an advantage

This position is open to all candidates.

Location: Haifa

Position scope: 70%–100%