איש תמיכה HELP DESK ושטח

Company Description

KSMS LTD was founded with the vision of supporting business clients needing IT and network services. The company offers a range of services, including comprehensive support, cloud services, IT services, Help Desk support, consulting for IT projects, data storage and backup solutions, server and workstation virtualization, and providing essential computing equipment tailored to each organization's needs. KSMS employs skilled professionals with extensive experience and up-to-date knowledge of the latest industry developments. The company focuses on providing personalized solutions, valuable recommendations, and high-quality service for every client.

This is a full-time, on-site Help Desk and Field Support role based in Netanya. The professional will be responsible for providing technical support and resolving IT issues for clients, performing desktop computer setups and maintenance, and troubleshooting problems. The role also involves responding to customer inquiries, assisting users with technical challenges, and maintaining high standards of customer service for business clients in diverse industries.

• Proficiency in Technical Support and Help Desk Support
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues
• Experience with Desktop Computers, setup, and maintenance
• Effective Customer Support and interpersonal communication skills
• Problem-solving abilities and prioritization skills in fast-paced environments
• Familiarity with IT systems, networks, and related technologies
• Relevant certifications (e.g., CompTIA, Microsoft, or similar) are a plus
• Fluency in Hebrew is required; proficiency in English is an advantage