Data Operations Team Lead

About Us

Monto is revolutionizing B2B payments, offering the first AI connector between suppliers and buyers, allowing seamless collections and real-time transaction data. Our mission is to introduce the interconnected future of B2B payments, where companies can easily communicate, pay, and get paid, as we overcome the interoperability challenges between financial platforms.

We are seeking a highly motivated and experienced Data Operations Team Lead to join our growing team. In this role, you will manage ~15 employees, lead daily operations, build strong collaboration with cross-company teams, and drive operational excellence in a fast-paced and evolving environment.

This is a full-time role that may require flexible hours, including evenings or weekends when needed.

Responsibilities

Team Leadership & People Development

• Lead, mentor, and manage a team of approximately 15 Data Operations analysts.
• Build and scale a high-performing team culture based on ownership, professionalism, and continuous improvement.
• Provide ongoing coaching, 1:1s, and development plans tailored to each employee.
• Oversee recruitment, onboarding, and training of new team members.

Operational Excellence

• Oversee day-to-day operational workflows, ensuring accuracy, efficiency, and SLA adherence.
• Design and optimize operational processes to improve throughput and reduce errors.
• Maintain and manage weekly schedules, priorities, capacity planning, and team KPIs.
• Lead by example with a hands-on approach when needed - a professional anchor for the team.
• Problem-solving and providing support to team members.

Performance Monitoring

• Define clear KPIs and performance goals for the team.
• Monitor performance on a weekly and monthly basis, provide constructive feedback, and implement improvement plans.
• Drive execution aligned with Monto’s OKRs and company-wide performance standards.

Cross-Functional Process Leadership

• Lead and drive cross-company initiatives that require strong collaboration with R&D, Product, Automation, CS, and Operations.
• Serve as the Data Ops representative in multidisciplinary projects, ensuring alignment, transparency, and smooth execution.
• Identify systemic challenges and spearhead multi-team solutions that improve quality, customer experience, and internal efficiency.
• Build strong communication channels with relevant stakeholders across the company.

Qualifications

• 2+ years of experience managing teams (operations, data ops, support, or similar).
• Bachelor’s degree in Business, Economics, Industrial Engineering, or related field - advantage.
• Proven leadership capabilities in a fast-paced environment; fintech experience is a plus.
• Strong analytical skills with the ability to interpret data and translate it into decisions.
• Excellent communication skills, both written and verbal, with high-level English.
• Demonstrated ability to work cross-functionally and lead company-wide processes.
• Passion for people development, operational excellence, and building scalable systems.
• Strong ability to solve problems in real time, handle pressure, and adapt to changing situations.
• Experience working with AI-related tools or technologies - an advantage.