Help Desk Specialist

Company Description

Since 2012, Mornex Ltd. has been providing tailored and cost-effective technology solutions to clients in Israel and globally. Our dedicated team of professionals is passionate about solving complex challenges, streamlining business operations, and fostering sustainable growth. With a comprehensive portfolio of Managed IT Services, we prioritize enhancing efficiency and resilience while delivering exceptional customer support. At Mornex, we strive to build lasting partnerships by combining expertise, innovation, and a deep commitment to our clients’ success.

This is a full-time, on-site role for a Help Desk Specialist located in Hadera. The Help Desk Specialist will be responsible for providing timely and effective technical support by addressing customer inquiries, resolving technical issues, and assisting with troubleshooting and maintaining desktop computers. The individual will handle support tickets, diagnose problems, and coordinate solutions to ensure smooth daily operations for clients.

• Strong skills in Technical Support and Help Desk Support
• Proficiency in Troubleshooting and maintaining Desktop Computers
• Experience with Customer Support and the ability to communicate solutions effectively
• Strong problem-solving abilities and attention to detail
• Capability to work independently or as part of a team
• Knowledge of IT systems, networking, and remote support tools is preferred
• Relevant certifications such as CompTIA A+ or similar are a plus
• Proficiency in English and Hebrew is required