Senior Analyst, Account Managment

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Analyst, Account Managment

Senior Analyst, Account Management

Have you been working in consulting, Fintech or B2B account management? Are you passionate about working on innovating products? Are you making the difference for clients in a challenging market? As Analyst, Account Management you will be joining the Sales Team of Mastercard in Israel, supporting the account managers in building a strong value proposition to customers, delivering value across the commercial value chain while developing a long-term relationship with the stakeholders involved. It is an outstanding opportunity for an individual who wants to build a successful career in a fast-paced technological company, leader in payments.

Key accountabilities of the role

• Support Account Management team in administrative and operational topics, delivering KPI reports
• Track, improve and perfect our customer support with focus on technical requests (technical background and understanding is a must)
• Monitor Mastercard's "Announcements" , understand what is relevant to our customers in the market, present and track implementation and compliance
• Monitor customer satisfaction with Mastercard’s products and services.
• Understand the customer business strategies and design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the business agreement. Deliver against sales targets for Mastercard products/services.
• Contribute to creating business solutions that improve revenue generation and enhance mutual profitability.
• Develop strong internal relationships within Mastercard to enable the customer to achieve their business goals and differentiate Mastercard from the competitors.
• Leverage all Mastercard brand sponsorship properties and product management resources to deliver exceptional customer value.
  
  

• Bachelor Degree with an initial exposure to technical sales and customer support in a similar organization
• Knowledge of Salesforce and other sales admin software
• Strong analytical skills and attention to detail
• Account Management skills with a multi-disciplinary knowledge with emphasis on technical aspects
• Proven ability to develop and successfully implement, quantifiable business plans
• Entrepreneurial approach and vision
• Payment industry experience and knowledge of the Israeli banking & payments market (preferred) Industry knowledge and network (preferred).
• Fluent in Hebrew and English.
  
  

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.