Service & Back Office Coordinator - החלפה לחל"ד

EMET DORCOM is hiring a Service & Back Office Coordinator!

📍 Location: Petah Tikva + Ramat Gan

🕗 Full-time | Sunday–Thursday | 08:00–17:00

Are you dreaming of entering the world of administration and operations but don’t have experience yet?

This is your chance to join a leading company in the field of IT infrastructure and architectural solutions – and we’ll teach you everything you need to know!

What will you do?

🔹 Receive service requests from customers and log them into the system

🔹 Track service calls through closure and billing

🔹 Enter customer orders and service contracts, and manage ongoing follow-up

🔹 Generate invoices and upload them to customer portals

🔹 Work closely with service engineers and internal teams

Requirements:

✅ Availability for a maternity leave replacement period – mandatory

✅ Basic computer skills and proficiency in MS Office – mandatory

✅ Good level of English (written and spoken) – mandatory

✅ Previous experience in administration or back office – Advantage

✅ Familiarity with Priority ERP – a plus

✅ Strong work ethic, motivation to learn, service-oriented mindset

✅ Organized, responsible, team player, and eager to grow professionally