Customer Success Engineer - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Engineer. In this role, you will be a pivotal member of the Field Engineering team, dedicated to helping clients realize the full capabilities of our innovative security hyperautomation platform. Your work will directly impact customer satisfaction and success, allowing them to effectively streamline their security processes. You'll collaborate with skilled professionals to provide expert assistance and insights, ensuring clients benefit from cutting-edge security solutions. If you are eager to contribute to groundbreaking advancements in security automation, we want to see how you can add value to our mission.

Accountabilities

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape the product roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.
  
  

Requirements

• 2+ years of hands-on experience with SOAR/Automation technologies. (REQUIRED)
• 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
• Proven expertise in security, automation, scripting, and API integration.
• A passion for delivering exceptional customer experiences and a 'can-do' attitude in a fast-paced environment.
• Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.
  
  

Benefits

• Opportunity to work in a dynamic and rapidly growing field.
• Collaborative and supportive team environment.
• Diverse workplace that values different perspectives.
• Comprehensive training and professional development.
• Flexible working arrangements to promote work-life balance.
  
  

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.