Customer Success Manager

Webbee Digital is a B2B digital agency that helps companies create relevant business connections and sales opportunities through LinkedIn. We work with B2B technology companies across a wide range of industries, delivering organic outreach and outsourced SDR services through structured processes and dedicated execution teams.

We are looking for a client-facing Customer Success Manager to own the customer relationship after deal closure, ensure smooth onboarding, and lead ongoing collaboration between clients and internal teams. The role focuses on client management, alignment, performance oversight, and long-term success. The position is based on a hybrid work model.

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a similar client-facing B2B role
• Experience managing multiple B2B clients in parallel
• Experience working with clients from diverse industries
• Strong understanding of B2B marketing and outbound processes, without hands-on execution
• Experience working with CRM systems and managing client processes
• Fluent English, written and spoken, confident leading online meetings
• Strong organizational skills, communication abilities, and analytical thinking

Requirements

• Ownership of the client relationship from the point of deal closure and throughout the engagement
• Leading client onboarding, expectation setting, and ongoing account management
• Serving as the main point of contact between clients and internal teams, including strategy, SDR, and operations
• Overseeing campaign progress, timelines, and outcomes without executing the campaigns directly
• Monitoring performance and results through reports and dashboards, and translating them into clear client communication
• Proactive communication with clients via email and online meetings
• Driving retention, relationship growth, and long-term client satisfaction
• Ability to manage priorities independently while working in a hybrid environment
• Marketing and commercial understanding is an advantages

If this role sounds like a good fit and you are looking for a client management position within a B2B marketing agency, we would be happy to receive your CV.