IT Support Specialist II

Job Description

Would you like to collaborate with teams to deliver world-class customer service?

Do you enjoy working with customers to solve complex technical problems?

Join our global Solution Center

Our Solution Center staff are experts in creating high quality customer experiences both in-person at one of our 18 Global Solution Centers or remotely via our primary support methods of phone, live chat, ticketing, and employee self-service options

Become a trusted advisor to customers

You will be responsible for providing world-class technical support to internal Akamai employees. The EIS group is responsible for the security, stability, and performance of the corporate network environment. You will be part of Enterprise Infrastructure Services and support Corporate IT infrastructure. We evaluate, customize, build, and support products and tools to manage IT infrastructure and scale its operations.

As a IT Specialist, You Will Be Responsible For

• Providing world-class support to customers, both in-person at Solution Centers and remotely over live chat, ticket, and phone channels.
• Contributing to the analysis, research, and resolution of complex technical issues.
• Collaborating with Senior Solution Specialists to present complete solutions to our customers' technical and functional needs.
• Ensuring accurate and secure inventory management practices are followed to ensure compliance.
• Managing and collaborating with engineering teams on small projects and technical innovations.
• Providing actionable and in-the-moment feedback to your teammates to improve our quality of service delivered
  
  

Do What You Love

To be successful in this role you will:

• Have extensive experience in a customer-facing IT support environment.
• Have 3+ years' experience supporting MacOS/Linux operating systems and packages.
• Have excellent verbal and written communication skills
• Demonstrate knowledge of software and hardware troubleshooting, upgrading and repairing desktops, laptops, and associated hardware.
• Be naturally curious about problem solving, and adept at learning new things.
• Show a genuine passion for outstanding customer service
• Be able to re-prioritize and adapt to a fast-moving environment.
  
  

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.