Billing Operations Specialist

About the role:

Forter is seeking a Billing Specialist to join our finance team. If you enjoy setting up customer billing based on contracts, understanding the company product offerings, and helping ensure billing is accurate, as well as learning new systems to automate these processes then this is a great opportunity for you.

What you'll be doing:

• Work with various cross functional teams including, legal, customer success, and engineering to ensure the proper set up of the customer billing parameters based on the contract.
• Update billing system for any contract and billing changes.
• Support in preparing manual invoices based on specialized billing requirements.
• Reviewing and communicating customers contracts terms and managing billing plans based on such terms in our internal billing system.
• Preparing and processing invoicing within standard policies reflective of the contracts signed with our customers.
• Communicating the billing cycle to several operation teams and ensuring that all deadlines are consistently met.
• Main contact for customers billing inquiries and support.
• Assist in the preparation of monthly revenue and AR reports.
• Participating and preparing working papers for quarterly and annual audits and reviews.
• Interface with operational managers and cross organization teams.
• Special projects and assignments as needed.
  
  

What you'll need:

• 4 years of hands-on billing experience in a software business
• Excellent Microsoft Excel skills
• Ability to process work efficiently, accurately and in a timely fashion
• Ability to make appropriate decisions and to establish and maintain AR operating procedures and processes and effectively communicate them to staff.
• Ability to manage multiple priorities and complete tasks with limited supervision
• Experience with ERP, NetSuit, Salesforce preferred.
  
  

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
  
  

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Hybrid work:

At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.

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