IT Specialist

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

Atera is seeking for a Hands-on IT Specialist who strives to work in a complex and ever-changing computing environment to join our ServiceDesk team. As a Helpdesk Technician, you will provide setup and maintenance of a complex technical infrastructure to effectively serve the entire organization, including installing, maintaining, deploying, and troubleshooting systems; responding promptly users' problems resolving them efficiently. Our ideal candidate has a strong technical orientation, is a creative problem-solver, a quick self-learner, a highly motivated individual seeking to advance in the field. Must also be a team player with a genuine willingness to assist, a strong commitment to given tasks, and have a great sense of humor

Responsibilities:

• Provide IT support for the company infrastructure (hardware and software)
• Install, configure, upgrade and troubleshoot Microsoft Windows, mac OS, and other applications.
• First response for on-site IT network and equipment related issues
• Implement onboarding process for new employees
• Maintain backups
• Support AV\Video conference rooms
• Follow procedures and maintain the IT systems documentation
• Provide after-hours support, and on-call when needed
  
  

• A minimum of 1 year experience as an IT Specialist/ Helpdesk in a Windows & mac OS oriented environment
• Experience with different hardware (Dell, HP, Lenovo, etc.)
• Familiarity with computer networking
• Ability to troubleshoot and solve problems independently
• Service-oriented and a team player
• Servicing users both onsite and remote
• Good written and spoken communication skills in English
• A people person with excellent communication skills
  
  

• Experience with networking equipment (routers, switches, firewalls, DNS/DHCP )
• Basic knowledge of shell scripting, APIs and integrations
• Familiarity with virtualization technologies
• Experience with cloud technologies
• Familiarity with Storage systems
• Familiarity with Atera