IT Help Desk

Description

We are monday.com, a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

As an IT Help Desk, you’ll play a key role in the global IT team, supporting the Tel Aviv office employees locally and a total of 2500+ internal users globally, providing technical assistance and support to monday.com employees regarding computers, hardware, software, and events on a global scale.

Take care of everything from configuration, to control and maintenance, troubleshooting, and monitoring, and maintain an active inventory of all IT assets using the newest technology for device management services.

About The Role

• Provide 1st level support to all monday.com employees around the world.
• Respond to IT support tickets, and troubleshoot hardware and software problems with Apple and Microsoft products, both on-site and remotely.
• Support internal users in order to solve problems related to their workstations.
• Configure, install and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
• Work with A/V conferencing systems to support internal/external meetings or company events as needed.
• Provide basic network assistance LAN, Wireless, and VPN.
  
  

• 2+ years of proven working experience in help desk and IT supporting 200+ users
• Excellent ability to install, administer and troubleshoot computer hardware, and software (Mac OS X- big advantage)
• Experience with G-suite / Microsoft Office 365
• Experience with Okta
• Customer service oriented, strong communication skills, and ability to thrive under pressure
• Excellent analytical and problem-solving skills with attention to details
• Advanced troubleshooting and multi-tasking skills
• Knowledge in JAMF - advantage
• Experience with video conference systems