Help Desk Representative

We are looking for a Help Desk Representative to join our Infrastructure Division and provide high-quality global technical support for a leading enterprise organization.

What will you do?

• Provide Tier 1 technical support to users across multiple locations

• Create and manage user accounts, groups, and permissions

• Work with Active Directory and Exchange mailbox administration

• Support employee onboarding and offboarding processes

• Generate reports and write basic scripts

• Collaborate with a professional and cohesive team (7 members)

Work Environment:

• 24/7 shift-based role including weekends

• Three shifts per day:

– Morning: 07:00–15:00 (3–4 team members)

– Evening: 15:00–23:00 (1 team member)

– Night: 23:00–07:00 (1 team member)

Requirements:

• Approximately 2 years of experience in Help Desk support – Must

• Hands-on experience with Active Directory and Exchange – Must

• Strong English communication skills (written and spoken) – Must

• Previous experience in an organizational environment (not only military) – strong advantage

• Full availability for shift work