Complaints Coordinator (Junior)

Eitan Medical is a fast-growing, global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home. As a Complaints Coordinator, you will play a vital role in ensuring patient safety, regulatory compliance, and continuous product improvement—directly contributing to better healthcare worldwide. If you’re detail-oriented, have strong technical writing abilities in English, and want to make a difference in global healthcare, you belong with us!

Job Description

• Register, investigate, and document customer complaints in line with regulatory standards and company procedures.
• Identify and escalate adverse events, potential risks, or recurring product issues.
• Draft clear and professional complaint closure reports and customer correspondence.
• Collaborate with Regulatory, Product, R&D, QA, and Operations teams to resolve issues.
• Analyze complaint trends and provide data-driven insights for product improvement.
  
  

• Education :
• Bachelor’s degree in Science, Management, Engineering, or related field preferred
  
  

• Strong written communication: Experience preparing technical or regulatory documentation is an advantage.
• Attention to detail: Ability to spot discrepancies in technical data or reports.
• Organizational skills: Capable of managing multiple cases under tight deadlines.
• Collaboration: Ability to work with cross-functional teams and to interact effectively with peers, management members, and customers.
• Excellent verbal communication and interpersonal skills.
• Self-learning ability, highly motivated, and responsible.
• Fluent in Hebrew and English, both verbal and written.
• Computer skills: Proficient in Microsoft Office.
• Language skills: Fluent in Hebrew and English, both verbal and written.