Field IT Support Specialist

We are looking for a dedicated and service-oriented Field IT Support Specialist to join our team at Tnuva. In this role, you will be responsible for providing ongoing support, troubleshooting, and implementing IT systems and infrastructure across our sites.

Key Responsibilities:

• Provide daily IT operations support and resolve technical issues for information systems and communication infrastructure.
• Deliver Help Desk services for operating systems, Microsoft Office, mobile devices (smartphones, tablets, iPads), and computers.
• Collaborate with external vendors for troubleshooting, system enhancements, and infrastructure requests.
• Implement new systems and conduct training sessions for new employees, including access management.
• Lead projects introducing new systems, infrastructure, and controls to improve production processes.
• Manage IT equipment distribution and oversee inventory logistics.
• Analyze user requirements and collaborate with knowledge management teams to optimize information systems.
• Ensure compliance with cybersecurity and information security policies across all IT systems.
• Provide support to a wide range of users across multiple sites in Israel (North & South), with flexible working hours.

Requirements:

• Minimum of 3 years’ experience as an IT/Help Desk Technician – mandatory
• Certified Computer Technician / Network Administrator – mandatory
• Strong knowledge of Microsoft Office, Active Directory, and Microsoft operating systems – mandatory
• Familiarity with active and passive communication infrastructure (CCNA certification – advantage)
• High proficiency in English (reading, writing, speaking) – mandatory
• Experience with advanced manufacturing technologies – advantage
• Strong service orientation, interpersonal skills, and ability to work in a team
• Proven ability to lead projects, work independently, and manage multiple tasks under pressure
• Ability to train employees and quickly learn new systems and technologies
• Flexibility, availability, and willingness to work extra hours when needed