Customer Success Engineer

About Simploud:

Simploud is a growing SaaS company helping Life Sciences teams manage quality, compliance, and lab operations. 

The Role:

We’re looking for someone with 1–2 years of experience to join our team and help support our customers and grow our product.

What You’ll Do:

• Turn customer needs into system designs and setups.
• Support customers and help them get the most out of our platform.
• Gather feedback and suggest ways to improve the product.
• Run training sessions to help customers learn the system.
• Work to improve customer satisfaction and retention.

What You Need:

• Degree in Industrial, Biomedical, Biotechnology Engineering, Computer Science, or Information Systems.
• Clear and simple communication skills.
• Strong presentation and people skills.
• Familiar with CRM systems and basic tech tools (HTML, XML, JSON).
• Fluent English.
• A self-starter who enjoys a fast-moving environment.

Location:

Near Hashalom train station, Tel Aviv.