Business Operations Manager

Company Description

Bridgify is a leading player in the B2B2C tourism market, providing an advanced platform for booking in-destination tours and activities. We are seeking a detail-oriented Business Operations Manager to support organizational operations across administration, finance, customer success, and marketing. This role requires strong coordination skills and the ability to manage multiple priorities in a dynamic environment.

The ideal candidate is detail-oriented, resourceful, and comfortable moving between operational execution, financial coordination, and business/sales support.

What you'll do

Administrative, Operational & Financial Support

• Oversee daily admin operations, vendors, and general office workflow.
• Support financial processes including invoicing, reporting, payment tracking, and coordination with accounting.
• Maintain internal documentation, contracts, and compliance tasks.
• Assist leadership with day-to-day operational needs and cross-functional planning.

Support & Customer Success

• Act as the main point of contact for customers and partners across email and WhatsApp.
• Provide hands-on user support (bookings, tickets, troubleshooting) and escalate technical issues to product/dev.
• Track customer metrics, trends, and prepare quick internal reports.
• Coordinate follow-ups and cross-team tasks, including daily alignment with product/dev.
• Maintain proactive communication and strong project-management habits.

Marketing & Product Enablement

• Prepare marketing materials and support customer-facing communications.
• Assist in product launches and messaging, including push campaigns and updates.
• Review and test new product features/pages and provide QA feedback.
• Analyze customer experience gaps and propose product or process improvements.
• Support ongoing initiatives between product, marketing, and support teams.

What you'll bring

• 2-5 years of relevant experience in operations or support roles.
• Strong communication, organization, and project-management skills.
• High proficiency in Excel/Google Suite and CRM tools.
• Proactive, reliable, and comfortable in cross-functional environments.
• Fluent English and Hebrew.