Customer Success Manager

Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

This is a high-visibility individual contributor position within the global Customer Success organization. As a customer success manager, you will work with Check Point’s customers to ensure they realize the value and benefits of Check Point’s security solutions. Your main responsibility will be to accelerate the customer’s value realization of the Check Point products and services and to help Check Point continue to grow its customer community.

If you want to make the world a safer place – you belong with us.

Key Responsibilities

Check Point’s Mission Is To Provide Industry-leading Security Solutions That Redefine The Security Landscape. We Achieve Our Mission By Constantly Developing Innovative And Cutting-edge Technology Solutions Focused On Real Customer Needs While Challenging Ourselves To Grow And Excel. Your Main Responsibility Will Be To Accelerate The Customer’s Value Realization Of The Check Point Products And Services And To Help Check Point Continue To Grow Its Customer Community. You Will Be Called Upon To

• Provide top-notch customer advocacy as a means of achieving customer delight.
• Regularly engage with key customers, partners, and Check Point stakeholders.
• Partner with the Sales team in building an effective strategy to minimize churn and drive growth of the accounts you own
• Plan and execute post-sale onboarding processes
• Build with customers their implementation goals and roadmaps
• Provide reporting on adoption and retention, to customers, partners, and Check Point peers
• Lead customer-facing Quarterly Business Reviews
• Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines.
• Be accountable for the resolution of customer issues, including escalations.
• Detailed understanding of the different contracts to ensure agreement fulfilment
• Share customer input with Check Point stakeholders to improve Check Point’s offerings.
  
  

• A customer-first approach
• 5+ years of relevant experience in the Cyber industry in roles of Customer Success/Pre-Sales/Professional Services/Sales/Technical Services
• Fluent English and excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Solid understanding of TCP/IP and core networking principles.
• Strong familiarity with the cybersecurity landscape and emerging technologies; experience. with Check Point solutions is a significant advantage.
• Familiarity with Check Point products – an advantage.
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Willingness to travel abroad from time to time