Customer Success Engineer

Description

We are looking for a creative and passionate Customer Success Engineer to join the Web & Cloud management group, and be the star of our journey of growth and delighted customers of Smart-1-Cloud (our new Cloud product)

The Customer Success Engineer will own the Customer related technical activities and communications, while being practically part of the Smart-1-Cloud product development team.

Smart-1-Cloud is a new cloud product at the inception phase , in the future the responsibility may expand to additional products in the Security Management area.

Major Responsibilitie

• sAs part of the team you will master and perform all the technical actions needed for this SaaS product to serve the customers properly
• .Be a focal point for escalation from Customer Support (TAC) & Customer Focus Group (CFG) and periodically transfer knowledge and training
• .Proactively approach customers on relevant occasions and maintain a rich dialogue with the customers, understanding and improving their experience
• .Monitor & analyze the Customer journey in various scenarios : On-boarding, Support, Renewal
• .Provide technical and product assistance during the onboarding process for key customer

s
Desired Backgrou

• ndTechnical degree or certification, knowledge in Network, good system perspectiv
• e.Hands on Scripting experience, no fear from cod
• e.Well organized, execution capabilities, methodical approach to problem solvin
• g.Great customer facing skills, ability to document and transfer knowledge, Passion for happy customer
• s.Team player with excellent collaboration and communication skil

lsNice to hav

• e:Tech Support/ SOC experien
• ceCloud & SaaS experien
• ceKnowledge at Checkpoint produc