Sales Ops

Hey, we’re amp, and we’re leading the fitness evolution.

Forget the guesswork, the clutter, and the compromises—amp brings full-body, AI-powered workouts straight to your home. With intelligent resistance, expert-led programs, real-time progress tracking, and a sleek, space-saving design, we make high-performance training part of everyday life.

Our Mission?

To help people live longer, stronger lives by making strength training effortless, effective, and built around you.

We’re a team of 120+ passionate minds—designers obsessed with every detail, engineers solving real problems, and training experts who know that consistency beats intensity. We’ve brought together talent from Apple, DraftKings, Nike, Spotify, and Meta, all with one goal: redefining strength training from the ground up. amp isn’t just a product—it’s a new standard.

We built amp because strength training should fit your life, not the other way around.

Where We Are Now?

Over the past four years, we’ve developed a next-generation strength training system designed for personalized, intelligent workouts. After a successful soft launch, we’re scaling fast with a cutting-edge D2C e-commerce platform built for massive growth.

Now, we’re looking for top-tier talent to help shape the future of strength training.

Are you in?

We’re looking for a Sales Ops Specialist (Billing Specialist / Analyst) to join our Customer Experience (CX) team. This is a junior-level role ideal for someone eager to grow in billing operations, reporting, and customer support functions within a fast-paced B2C environment.

You will be the go-to person for all billing workflows from a CX perspective—owning refunds, chargeback management, billing processors, and the reporting that ensures accuracy and efficiency, as well as analyzing data to optimize workflows and retention. If you have a keen eye for detail, enjoy working with data, and thrive on solving customer-related billing challenges, this role is for you.

What You’ll Do:

• Own and manage all refunds and billing processors from a CX perspective.
• Handle chargeback management and processing in collaboration with relevant stakeholders.
• Build and maintain workflows related to billing, ensuring a smooth customer experience.
• Prepare, analyze, and deliver reporting on billing functionalities (refunds, chargebacks, adjustments, etc.).
• Partner with CX and Finance teams to identify and resolve billing-related issues.
• Provide insights and recommendations through data analysis of billing trends.
• Contribute to the development of scalable processes that improve the customer journey and customer retention.
  
  

• 1–2 years of experience in a billing, finance operations, or CX-related role for a b2c business (internships/entry-level experience considered).
• Strong attention to detail and organizational skills.
• Proficiency in Excel/Google Sheets or similar tools for data reporting and analysis.
• Analytical mindset with the ability to interpret data and turn it into actionable insights.
• Comfortable working in a fast-moving environment with cross-functional teams.
• Experience with chargebacks, refunds, or payment processors.
• Excellent Microsoft Excel proficiency
• 9:5