Customer Success Manager

About Bites

Bites is a micro-learning and communication platform built to equip companies to train, engage, and empower their frontline employees and deskless teams. Our platform transforms everyday training and internal communication into short, video-based, customized learning experiences that reach employees where they are. 

We work with some of the world’s leading brands across hospitality, retail, manufacturing, and logistics - helping them make training faster, more effective, and measurable.

About the Position

We’re looking for a Customer Success Manager to join our team and take full ownership of a portfolio of customers (Tier 2 - 3, small to midsize). You’ll be responsible for managing the entire customer lifecycle - from onboarding to adoption, renewals, and expansion.

This is a hybrid role (3 days in the office, 2 from home) where you’ll work closely with customers mostly Europe and the US, collaborating internally with teams across Product, Sales, and Marketing, etc. to ensure each customer’s success.

What we're looking for

We’re looking for someone sharp, proactive, and people-oriented - a problem solver who understands how to navigate client needs and internal processes with equal skill.

• 1+ year of experience in a B2B SaaS environment (Customer Success, Account Management, or similar) - strong advantage
• Excellent communicator - native English is a must; Hebrew is a strong advantage.
• Tech-savvy and comfortable navigating how systems and integrations work, with hands-on involvement in customer support operations and internal tools like Django.
• Strong relationship builder with critical thinking and good judgment.
• Self-driven, organized, and comfortable taking initiative in a fast-moving environment.

Expectations

• Owning the full customer lifecycle - from onboarding and day-to-day relationship management to renewals and long-term success.
• Stepping into presale conversations when needed, helping prospects understand value and ensuring a smooth transition into active customers.
• Identifying expansion and upsell opportunities early and acting on them - leading strategic conversations, connecting customer needs to product capabilities, and driving measurable account growth.
• Building strong, trust-based relationships with customers while navigating internal processes effectively.
• Managing customer issues with clarity and urgency, partnering with product, support, and engineering as needed.
• Staying organized, proactive, and accountable in a fast-moving environment.