Junior Customer Success Manager

About the job

AdMaven is a leading & innovative Ad-Tech company, developing an advanced online advertising platform and online monetization tools serving over 1 billion unique end-users daily.

We are looking for a passionate and talented Customer Success Manager that will play an important role in helping the company reach new heights

Key Responsibilities

• Develop and implement data-driven strategies to maximize revenue opportunities and achieve campaign objectives
• Conduct comprehensive performance analysis of campaigns and products to:
• Identify potential business opportunities
• Ensure product stability and continuous improvement
• Collaborate closely with the internal tech team to:
• Rapidly resolve technical and campaign-related issues
• Streamline communication and problem-solving processes
• Manage and nurture client relationships through:
• Proactive communication
• Regular performance reviews
• Personalized account management
• Drive revenue growth by:
• Establishing and maintaining strong client partnerships
• Implementing innovative campaign improvements
• Consistently identifying upsell and expansion opportunities
• Provide technical support and guidance to advertisers during integration processes
• Develop and execute strategic account management plans

Requirements

Essential Qualifications

• Proven analytical and data analysis skills
• Advanced proficiency in Excel and data visualization tools
• Fluent English communication (written and verbal)
• Strong problem-solving abilities with:
• Creative thinking approach
• Sales-oriented mindset
• Excellent planning and organizational skills
• Ability to thrive in dynamic, fast-paced environments
• Demonstrated capability to:
• Work independently
• Collaborate effectively in team settings

Preferred Qualifications

• 1-2 years of experience in advertising technology
• Track record of managing and growing direct client accounts
• Experience with account expansion and upselling strategies