Mid-Level IT Support with Child Welfare

Greetings from Sligo Software Solutions, Inc. !!

This is Abhijith from SLIGO. We have an urgent requirement for Mid-Level IT Support with Child Welfare position with our client.

Title : Mid-Level IT Support with Child Welfare

Location : Valhalla, New York

Duration : 24 Months

Client : NY State - Office of Children & Family Services (OCFS)

Job ID: SLG - 19 - 11381

Respond by: 11/21/25 5:00 PM

Greetings from Sligo Software Solutions, Inc. !!

SLIGO is a Software Development & IT Consulting company. We have around 100+ IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government.

We have an urgent requirement for Mid-Level IT Support with Child Welfare position with our client.

Role: Mid-Level IT Support with Child Welfare

Location: Valhalla, New York

Duration: 24 Months

Job ID: SLG - 19 - 11381

Client: NY State - Office of Children & Family Services (OCFS)

Description

Provide support for child welfare applications and initiatives.

Duties

• Provide CONNECTIONS user support via in-person, email and telephone
• Provide direct, on-site instruction to individual users and small groups
• Provide instruction on newly released functionality
• Deliver presentations to line staff
• Monitor compliance with data entry requirements
• Review training materials
• Provide technical assistance with data warehouse
  
  

• Experience (6+ Years)
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  
  

• This is an 100% Onsite.
• 44 months of experience providing IT support in a Child Welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience providing implementation support services for new application builds in a child welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience providing on-site user support for a large scale (15k + users) distributed child welfare application. Child welfare is defined as child protective, foster care / permanency or preventive services.
• 44 months of experience working on a large scale (15k+ users) roll out starting with a needs assessment, moving to production rollout and ending with ongoing support.
• Bachelor’s Degree
• Résumé
• Copy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)