Digital Manager

About Spotless 

Spotless is NYC’s walk-in or book-ahead acne clinic, treating acne and only acne. 

From pre-teen to adult, hormonal, comedonal, blackheads, cystic, inflammatory, facial, and body acne, we’ve seen it all. Wherever it shows up, you’ve got nothing to hide.  

Founded by Dr. Amy Wechsler, one of the few physicians worldwide double board-certified in dermatology and psychiatry, and her daughter Zoe, Spotless makes expert acne care fast, effective, and stigma-free. Guided by Dr. Amy’s mind-body approach, our licensed nurse practitioners and clinicians are trained to combine dermatology, psychology, empathy, and hospitality to treat acne for what it really is: medical, emotional, and deeply personal. 

Our mission is to get rid of your acne. Lofty? Maybe. But acne is treatable and curable – and we’re here to do it. We’re here for the kid who won’t make eye contact in class, the teen who skips picture day, the professional who hides before a big presentation, the athlete who’d rather keep their jersey on while sitting in the locker room, or anyone who cancels plans before a first date. And you better believe we’re here for the bride or groom breaking out the week before their wedding. That zit doesn’t care if it’s your big day — but we do.

Our first clinic is open at 1053 Lexington Avenue, NYC.

All acne. All the time. Breakout, pop by.

Learn more about us at spotlessclinics.com.

About the Role

We are seeking a Digital Manager with 3–5 years of experience to support our online presence, digital campaigns, and patient engagement strategies. This is a part-time (approx. 20 hours/week) role ideal for a self-starter who thrives in a startup environment and is eager to make an outsized impact.

The Digital Manager will own day-to-day execution across our website, app, CRM, and digital channels, while supporting strategic initiatives led by the Head of Marketing.

Key Responsibilities

Website & Performance Marketing

• Maintain and update Spotless’ website and app to ensure accuracy, performance, and a best-in-class user experience.
• Implement and refine SEO strategy to improve organic visibility and search rankings.
• Optimize conversion funnels, analyzing drop-off points to improve new patient acquisition and retention.
• Support execution of Google Ads campaigns, including keyword strategy, creative testing, and budget optimization.

CRM & Lifecycle Marketing

• Help design and implement Spotless’ CRM infrastructure (email, SMS, and automation flows).
• Execute lifecycle campaigns that nurture leads, increase bookings, and improve retention.
• Manage campaign calendars, segmentation, and A/B testing for continuous performance improvement.

Campaign Management & Analytics

• Partner with the Head of Marketing and the social team to plan and execute integrated campaigns across digital touchpoints.
• Conduct market research to identify trends, customer insights, and competitive opportunities.
• Develop and share regular performance reports, providing insights and recommendations for optimization.

Customer Engagement & Reputation

• Lead online reputation management, encouraging positive reviews and managing patient feedback across Google, Yelp, and other platforms.
• Highlight client success stories and testimonials across digital platforms to strengthen social proof.
• Collaborate with social media/content teams to ensure messaging consistency and alignment with brand voice.

Qualifications

• 3–5 years of experience in digital marketing, ideally within healthcare, beauty, or consumer services.
• Strong understanding of SEO, SEM, website analytics, and CRM/lifecycle marketing.
• Experience with Google Ads, Google Analytics (GA4), Meta Ads Manager, and/or other digital advertising platforms.
• Hands-on experience with email and SMS platforms (e.g., Klaviyo, HubSpot, Mailchimp, Attentive, etc.).
• Bonus: Familiarity with Shopify, Zenoti, Squarespace, or similar CMS/eCommerce/booking platforms.
• Proficiency with marketing analytics tools and the ability to translate data into actionable insights.
• Excellent project management, organizational, and communication skills.
• Comfort working in a fast-paced, startup environment with limited resources.

What We’re Looking For

• A proactive doer who can take ownership and run with projects.
• Someone passionate about skincare and patient experience.
• A collaborator who thrives in a small team but can also work independently.
• Strong problem-solving skills and a bias toward action.

Perks & Benefits

• Market-competitive hourly pay. 
• Part-time, flexible schedule (~20 hours/week).
• Opportunity to shape the marketing foundation of a high-growth startup.
• Direct exposure to senior leadership and cross-functional teams.
• Potential for role expansion as Spotless grows.
• Employee discount on products and services.

Come As You Are

Spotless is built on the belief that everyone deserves to be seen, respected, and cared for. We’re proud to be an equal opportunity employer and strongly encourage candidates from all backgrounds, identities, and life experiences to apply. We do not discriminate on the basis of any protected characteristic under applicable law. Our team is strongest when it reflects the diversity of the patients and communities we serve. Reasonable accommodations are available upon request — email accommodations@spotlessclinics.com