Help Desk Technician

Accepting CVs in English Only.

Job Level: Independent Contributor, 3 Years minimum experience

English Level: C1 (Professional)

Location: Remote, Contractor (Israel Only) No other countries will be considered.

JOB SUMMARY:

We are seeking a proactive and dedicated Help Desk Desktop Support Technician to provide comprehensive technical support to our internal users. This role will focus on troubleshooting, supporting, and maintaining our core IT systems, including Active Directory, Azure, and Office 365. You will play a key part in ensuring the smooth operation of our IT environment and assist with daily IT support tasks for employees across the organization.

RESPONSIBILITIES:

-Technical Support & Troubleshooting:

Provide Tier 1 and Tier 2+ support for hardware, software, and network issues. Troubleshoot and resolve problems related to Windows OS, MacOS, iOS, Android, Office 365 (Outlook, Teams, OneDrive), and other business tools. 

-User & Access Management:

Manage user accounts, passwords, and permissions in Active Directory and Azure AD.

-Office 365 & Azure Administration:

Administer Office 365 tenant (Teams, SharePoint, Exchange Online). Support Azure AD services, including user provisioning, license management, and authentication issues.

-Software Distribution:

Install approved software onto end-user hardware using the remote access management and monitoring. Assign application licenses within the Application Admin Dashboard or Console as directed. 

-Incident Management & Documentation:

Log, track, and resolve support tickets. Escalate complex issues when needed. Maintain documentation for common issues and internal knowledge sharing.

-System Monitoring & Maintenance:

Monitor system health and performance. Apply regular updates and security patches. Assist with implementing security best practices and compliance measures.

-User Training & Collaboration:

Provide training and create user-friendly guides. Communicate technical solutions clearly to non-technical users and collaborate with the IT team to improve support processes.

YOUR PROFESSIONAL PROFILE:

·      Support: Sunday - Thursday, 8am - 6pm Tel Aviv, Israel Time

·      Proven 3+ years experience in IT help desk or technical support, including desktop support or basic system/network administration. 

·      Hands-on experience with Active Directory, Azure AD, Office 365, Windows 10/11, MacOS, and Virtual Desktop environments. 

·      Proficient in IT troubleshooting and familiar with Microsoft 365 services. 

·      Strong analytical skills with the ability to identify, resolve, or escalate technical issues promptly.

·      Excellent English communication skills (C1), both written and verbal, with a strong customer service mindset. 

·      Detail-oriented, proactive, and collaborative team player with a problem-solving attitude. 

·      Bachelor’s degree or relevant technical certifications, or equivalent professional IT experience. 

·      Awareness of global security standards (ISO, HIPAA, GDPR, SOX) and IT General Controls (ITGC) preferred.