Customer Success Manager

Company Overview:

We are IRONSCALES - We Fight Phishing!

IRONSCALES is an AI-driven email security platform that continuously detects and remediates advanced threats for organizations of all sizes worldwide. Our solution is fast to deploy, easy to use, and provides unparalleled protection against email threats.

We care about people. We care about cybersecurity. We care about our customers and partners. Our team acts with purpose, and our actions are always in the best interest of our teams, customers, and company. Our culture is focused on innovation, continuous improvement, and the drive to push boundaries and take everything to the next level.

We are a rapidly growing team and welcome anyone who thrives in a fast-paced, rewarding environment to join us!

What you will do:

We believe that the success of our business is inherently tied to the success of our customers. As part of our Customer Success team, you will play a key role in our customers’ journey with IRONSCALES- building meaningful relationships with our global customers and partners and helping them realize the full value of their investment in our product: fighting phishing and protecting their organization from email threats.

Core Responsibilities:

• Own the entire customer journey for low-touch customers, including onboarding, adoption, and renewals.
• Support customers post-sale to drive adoption, satisfaction, retention, growth, and renewals.
• Develop a high level of expertise in IRONSCALES’ products, roadmap, and the broader world of cybersecurity and email phishing.
• Delight IRONSCALES customers through positive, professional, and ongoing interactions, representing our values and commitment to customer satisfaction and innovation.
• Facilitate onboarding for new accounts and manage ongoing operational meetings with customers to identify growth, upsell, and cross-sell opportunities.
• Partner with Product, Sales, Support, and Engineering teams to ensure alignment with customer needs and strategic priorities.
• Manage the qualification, quoting, and Salesforce processes with customers and reseller partners to close renewals and upsells.
• Maintain accurate forecasting and ensure proper Salesforce hygiene.
  
  

• 1–2 years of experience in a B2B SaaS client-facing role (Customer Success, Account Management, Business Development, or Renewals).
• Highly organized, detail-oriented, curious, and proactive, with a can-do attitude and the ability to work both independently and collaboratively.
• Excellent written and verbal communication skills in English.
• B.Sc. or B.A. in Engineering, Information Systems, or equivalent experience.
• Agile and adaptable; able to prioritize and navigate multiple challenges simultaneously.
• Strong interpersonal skills and passion for building long-term professional relationships.
• Strong technical, analytical, and business acumen.
• Experience working with or selling to IT departments, IT management, or Legal teams- a significant advantage.