Customer Success Manager

LSports is a world-leading sports data provider, trusted by sportsbooks worldwide to deliver real-time data with unmatched accuracy and reliability. With technology that drives smarter trading and deeper engagement, we empower bookmakers to grow, innovate, and stay ahead of the game.

If you’re passionate about sports and technology and want to make your mark in a fast-moving industry, don't miss this chance! Step onto the field with us and help build the future of sports data – We are looking for a talented Customer Success Manager.

What You’ll Do:

• Building overall relationships with assigned customers through increasing product usage, ensuring retention and long-term customer success.
• Working with internal teams to manage technical use cases for your customers.
• Assist your customers in deriving the best performances from our product by providing a full comprehensive training about our products and get the customers’ feedback.
• Delivering internal and external quarterly reviews for each customer according to their requirements and usage
• Partnering with the Sales team to deliver impactful customer insights that help drive expansions and retention.
  
  

• 3+ years of CSM experience in a B2B SaaS company, working with global customers.
• Experience working for a sports-related product company.
• Sport-oriented with knowledge of various sports terms and rules.
• Native or mother-tongue level English.
• Excellent customer service skills.
• Strong troubleshooting and critical thinking skills.
• Ability to work under pressure.
• Independent, self-motivated, and dedicated.
• Willingness to work on-site in Ashkelon once a week.
  
  

• Health insurance
• Professional development with skills-based courses
• Hybrid work model (Wallaballa)
• Cibus
• Birthday day off
• Access to ‘Group Hug’ platform
• Fun company and team social events
• Dog-friendly Office
• Kids Summer Camp