Customer Success Manager

Customer Success Manager (CSM) - Software Company in Tel Aviv

Are you a smart, highly capable, and exceptionally reliable self-starter with a passion for technology and a knack for driving customer value? Do you thrive in a fast-paced environment where your project management and analytical skills make a real impact?

Join our small, but mighty, Tel Aviv-based cutting-edge software company. We are a high-quality team committed to cutting-edge technology and delivering outstanding customer success. We are looking for a dedicated CSM to own the customer journey and ensure our clients achieve maximum value from our innovative products.

• Be the Trusted Advisor: Build and maintain strong, long-term relationships with a portfolio of clients.
• Drive Adoption & Value: Ensure successful onboarding, product adoption, and ultimate realization of business outcomes for our customers.
• Project & Time Management: Efficiently manage customer projects, timelines, and competing priorities across multiple accounts.
• Data-Driven Insights: Utilize your analytical background to monitor customer health, identify trends, and provide data-backed strategic recommendations.
• Internal Advocacy: Serve as the "Voice of the Customer," collaborating closely with Product, R&D, and Sales teams to influence roadmap and improve the overall customer experience.

• Exceptional Intellect and Quick Learner: You are an auto-didact - quick to grasp complex technical concepts and new features independently.
• Reliability & Ownership: You are trustworthy, highly accountable, and take full ownership of your customers' success.
• Technology Fluency: A genuine affinity and aptitude for technology, preferably with experience in the SaaS/Software industry.
• Analytical Background (Highly Desired): Previous experience as an Analyst, or a role requiring strong data analysis and interpretation skills.
• Project Management Skills: Proven ability to manage complex, multi-stakeholder projects and deadlines.
• Language Skills: Native-level proficiency in Hebrew and excellent English (written and spoken) is a must.
• Academic Background: A relevant Bachelor's degree (or equivalent). 

• Proficiency in Arabic or Russian – a significant advantage!
• Experience working in a small company or startup environment.
• Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight).

Tel Aviv, Israel

Ready to be a key player in a high-tech, high-impact environment? If you are a smart, self-driven individual who loves solving problems and driving customer satisfaction, we want to hear from you!