Customer Success Manager

Company Description

At PlayShield, we build software that makes digital signage simple and intuitive.

Our customers range from small local businesses to some of Israel’s largest enterprises.

Role Description

Your main goal in this role is to make our customers’ experience smooth and enjoyable.

You’ll guide customers through their journey with us — helping them plan new projects, manage execution, and providing ongoing support and advice.

What You’ll Do:

Project Management

• Gather project requirements and details
• Prepare and send quotes
• Coordinate field technicians and installations

Customer Relations

• Guide customers through initial setup and configuration
• Act as the first line of support for questions or issues
• Proactively monitor and suggest improvements

Finance

• Ensure smooth billing and resolve any issues
• Manage supplier procurement and related logistics

This is a part-time role (50%), with potential to grow based on performance.

Requirements

Technical confidence — you’ll help customers connect and use multimedia devices

Quick learner — we build things and change is constant, be ready to adapt

Enjoy working with people — this role involves frequent communication with a variety of stakeholders

Strong independent problem-solving skills and ownership mindset

A quiet and professional workspace where you can focus for long periods

High availability during Israel working hours