IT support Help Desk

An opportunity to join a professional IT support team providing advanced technical assistance in a complex enterprise environment.

The role requires strong troubleshooting skills, service orientation, and the ability to operate independently under pressure.

Key Responsibilities

• Deliver Tier 2 technical support to end users in a large-scale organizational environment
• Diagnose and resolve complex issues across operating systems, applications, and enterprise services
• Support Windows-based environments, Microsoft 365, and Office applications
• Manage and troubleshoot user environments including Active Directory, email systems, mobile devices, and VDI
• Work closely with internal IT teams, vendors, and service providers to resolve issues efficiently
  
  

• Minimum 1 year of hands-on experience in IT support roles
• Proven experience providing advanced (Tier 2 or higher) technical support
• Background supporting users in medium to large organizations (250+ users)
• Experience working in service desk or enterprise IT support environments
• Strong knowledge and troubleshooting capabilities in: Windows 10 / Windows 11 / Microsoft 365 and Office (2010 / 2016 / 365)
• Practical experience with: Active Directory Microsoft Exchange / enterprise email systems
• Familiarity with mobile environments (iOS / Android)
• Experience with VDI environments (Citrix / VMware – advantage)