Customer Technical Support Specialist

Customer Technical Support Specialist

Galooli, a global leader in energy optimization SaaS solutions, is growing, and we're looking for top-notch talent!

Our mission is to lead the smart revolution of energy efficiency by supporting our customers in optimizing, analyzing, and monitoring their assets, providing them with the tools and data necessary to achieve their carbon footprint reduction targets and transition to renewable energy sources.

We are seeking a Customer Technical Support Specialist who is a true hybrid professional combining deep technical hands-on skills with a passion for people. In this role, you will handle HW/SW support & integrations while serving as a trusted advisor to our global customers.

Key Responsibilities

• Complex Troubleshooting: Provide Tier 2 / Tier 3 technical support for Galooli solutions combining software, hardware, and communication networks.
• HW Integration: Perform deep-dive diagnostics on field-deployed products, including integration of 3rd party devices, controllers, and sensors.
• Schematics & Wiring: Interpret simple electrical schematics & wiring diagrams to assist customers and integrators with correct installation.
• Field Support: Perform remote (and occasionally on-site) troubleshooting, system configuration, and commissioning.
• Collaboration: Collaborate closely with Account managers, R&D, and Product teams to analyse logs, reproduce bugs, and drive system improvements.
• Documentation: Create high-quality technical documentation, troubleshooting guides, and knowledge base articles.

Skills and Experience

• Experience: 3-5+ years of experience in Technical Support (Tier 2/3) or Field Engineering in a multi-disciplinary environment (HW/SW).
• Electrical Knowledge: Solid understanding of electricity basics (DC/AC), relays, dry contacts, and power supplies.
• Technical Reading: Ability to read and interpret simple electrical wiring diagrams and schematics.
• Problem Solving: Strong analytical skills with the ability to diagnose complex system-level issues (Device -> Network -> Cloud).
• Customer Facing: Proven experience working with global B2B customers with excellent service orientation.
• Self-Starter: High sense of ownership and the ability to learn new technologies independently.
• Language: Fluent English (Written and Verbal) – Must.

Advantages

• Protocols: Knowledge of industrial protocols (Modbus, CANbus, SNMP) – Big Advantage.
• Background: Experience in Telecom Power, or Energy Monitoring.
• Training: Experience delivering technical training or webinars.
• Languages: Spanish or French.

Why Join Us?

• Be part of a fast-growing, innovative tech company with an amazing team.
• Work in an exciting and dynamic environment with plenty of opportunities for professional growth.
• Hybrid work from our Tel Aviv office and remotely.
• Collaborate with global clients and top industry professionals.
• A company culture that values initiative, creativity, and a strong team spirit.

If you're a customer-centric, tech-oriented, and strategic thinker who thrives in a fast-paced environment, we’d love to hear from you!

• The position is open to candidates of all genders and backgrounds equally.