Account Manager

Air Doctor is looking for an Account Manager

Air Doctor is seeking a passionate and dedicated Customer Success Manager to join our DREAM team and focus on the Israeli market!

The ideal candidate is a people-oriented professional who thrives on creating meaningful relationships, ensuring customer satisfaction, and driving value for our clients.

This role is all about partnership - understanding client needs, optimizing their experience, and ensuring long-term success.

Who are we?

Air Doctor is a global travel-health platform that gives travelers fast, reliable access to quality medical care anywhere in the world when they get sick far from home. Through our simple, easy-to-use app, people instantly connect with a trusted local doctor who speaks their language, avoiding unnecessary stress and expensive hospital or clinic visits, transforming the tourism industry.

From video consultations and at-home visits to in-clinic appointments, our large medical network spans countries, cultures and specialties. We help people feel safe, supported, and cared for with 24/7 access whenever they need us.

Where are we located?

Our offices are based in the green landscape of Moshav Beit Nekofa, between Tel Aviv and Jerusalem.

Responsibilities:

• Serve as the main point of contact for assigned Israeli clients, nurturing long-term, trust-based relationships.
• Lead the onboarding process for new customers, ensuring a smooth and positive start to their journey.
• Act as a customer advocate within the organization — collaborating closely with Product, Operations, and Support teams to ensure exceptional service delivery.
• Monitor customer performance metrics and satisfaction levels, providing insights, reports, and actionable recommendations.
• Identify potential risks or challenges and proactively drive resolution to ensure customer retention and satisfaction.
• Organize and lead regular business reviews and touchpoints to ensure alignment and ongoing value delivery.
• Develop a deep understanding of Air Doctor’s products and services to help clients maximize their value and outcomes.

Requirements and Skills:

• Experience: 2–3 years in a client-facing or customer success role, preferably within the Israeli insurance, healthcare, or Insurtech sectors.
• Customer-Centric Mindset: Passionate about helping customers succeed and ensuring a positive experience throughout their lifecycle.
• Analytical & Organized: Able to interpret data, identify trends, and translate insights into meaningful actions.
• Communication: Excellent verbal and written communication skills in Hebrew and English.
• Collaboration: Strong ability to work cross-functionally with internal teams to deliver customer value.
• Problem-Solving: Proactive, resourceful, and empathetic in addressing client challenges.

Please send CV to: HR@air-dr.com