Technical Expert and Project Manager – Europe

Technical Expert and Project Manager – Europe

Location: France - Lyon or Poland - Warsaw

Department: Technical and Project Team, Europe

Reports to: Europe CTO

Company: Sunmi Technology Europe

Role Overview

As a Technical Expert and Project Manager at Sunmi Technology Europe, you will play a key role in driving Sunmi’s products and solutions success across the European market. You will act as the technical bridge between customers, Sales teams, and Sunmi’s R&D centers, ensuring projects are delivered successfully from pre-sales to integration and post-deployment support.

This role requires a hands-on technical background, strong project management skills, and the ability to communicate effectively across cultures and disciplines. It is ideal for someone who thrives in a dynamic international technology environment and enjoys combining technical depth with strategic coordination.

Key Responsibilities / Missions:

Technical Expertise & Product Leadership

• Serve as Sunmi’s technical expert and referent for Payment & POS products and solutions (Key Injection, MDM, TMS, etc.) across Europe.
• Provide technical guidance and architectural recommendations for platform and product improvements.
• Participate in testing, validation, and pre-release evaluation of new products, features, & enhancements.

Customer Assistance & Project Management

• Collaborate with Sales and R&D teams during pre-sales, solution design, and project delivery.
• Analyze customer requirements and help build tailored technical proposals and solutions.
• Guide and assist customers in implementing and configuring POS and payment solutions, ensuring smooth integration with their systems.
• Monitor project execution, ensuring delivery on scope, schedule, and quality.
• Coordinate with cross-functional teams to align regional requirements with global product roadmaps.

Documentation & Knowledge Sharing

• Create and maintain technical documentation, training materials and troubleshooting guides.
• Contribute to the internal knowledge base with FAQs, best practices, and recurring issue analyses.
• Deliver technical presentations, training sessions, and product demonstrations.

Communication & Reporting

• Maintain professional communication to ensure customer satisfaction and project transparency.
• Report project progress, risks, and escalations using Sunmi’s internal tools (Jira, Confluence).
• Act as a technical liaison between customers, Sales, and Engineering teams.

Qualifications:

Education & Background

• Bachelor’s or Master’s degree in IT, Computer Science, Software Engineering, or Electronics.
• At least 5 years in technical leadership, project management, or solution engineering roles within Payment, Security, Retail, or Banking.
• Strong experience in software development, ideally 7+ years with Android, Java, Kotlin, and cloud-based applications.

Technical Expertise

• Solid knowledge of payment technologies and standards: EMV, PCI PTS, P2PE, and related certifications.
• Familiarity with cryptography and security protocols, including encryption, and digital signatures.
• Understanding of network protocols, hardware integration, and embedded device communication.
• Experience with Atlassian tools (Jira, Confluence) and agile collaboration environments.
• Exposure to pre-sales technical support and customer-facing solution delivery.

Soft Skills & Mindset

• Highly organized with strong planning, prioritization, and risk management skills.
• Comfortable working with remote and multicultural teams, coordinating across time zones.
• Excellent communication and presentation skills, able to engage with sales, marketing, engineering, operations, and executive stakeholders.
• Open-minded, proactive, autonomous, and capable of transversal management across regions and functions.
• Strong problem-solving abilities and critical thinking with structured, analytical approach.

Languages & Mobility

• English – fluent; French or Polish – preferred; Chinese – a plus.
• Willingness to travel occasionally across Europe for customer visits or project follow-ups.