Application Support Engineer

We are seeking an Application Support Engineer to join our global team of professionals, ensuring the seamless operation of our systems and delivering exceptional service to our clients at Global-e.

This role involves close collaboration with other Global-e engineers and cross-functional teams to resolve production issues promptly and professionally.

It also offers the opportunity to work with tier-1 retailers and leading online brands that trust Global-e as their cross-border eCommerce solution provider, relying on our system’s high availability.

Responsibilities:

• Troubleshooting Issues: Assist customers with resolving technical issues related to the Global-e integration.
• Providing Technical Assistance: Guide customers on how to use specific features or tools on the platform.
• Ticket Management: Track and resolve support tickets efficiently, ensuring timely resolution.
• Bug Identification and Reporting: Identify, replicate, and report bugs to the relevant teams.
• Liaising with Developers: Work with the development team to escalate and resolve complex technical issues.

Requirements:

• 1-2 years of experience as an application or technical support engineer.
• Excellent understanding of technical support methodologies and tools.
• Exceptional troubleshooting skills.
• Willingness and ability to deep dive into the problem and find the root cause.
• Ability to multitask and handle various priorities.
• Exceptional interpersonal skills
• Experience with debugging tools and analyzing logs
• Experience with Atlassian, Zendesk, SharePoint – advantage.
• Knowledge of SQL and experience working with relational databases are a must.
• Previous experience working in a global organization – advantage.
• Excellent English – written and verbal communication skills – must