Support Team Representative (Israel)

Who We Are

Zota is a global payment gateway technology hub — a one-stop shop for online businesses to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page.

The role

We’re hiring an early-career, tech-savvy Support Representative to join our Hong Kong team.

You’ll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments.

A Full training is provided at the company’s expense.

What You’ll Do

• Troubleshoot and resolve customer issues via email, Slack & Skype
• Guide merchants through API integrations
• Support technical workflows behind our global payment gateway
• Collaborate with product & platform teams
• Identify bugs and provide product feedback
• Conduct manual QA and third-party interactions
  
  

• Native level in one of the following languages: Chinese / Japanese / Korean- a must!
• Availability to work during weekends (including Shabbat)/holidays (from home)- a must!
• Strong English (written/spoken), customer empathy, and organizational skills.
• Curiosity and willingness to learn technical concepts (no engineering background required).
  
  

• Growth opportunities!
• Private chef for breakfast and lunch.
• Fully stocked kitchen
• Weekly happy hours
• Team events such as yoga classes, company trips, Sup Plus much more!
  
  

• CVs should be sent in English only*