IT Support Specialist

Exodigo is the leading underground mapping solution for non-intrusive discovery. Our platforms combine multi-sensor fusion, 3D imaging, and AI technologies to create complete, accurate underground maps that enable confident decision-making for customers across the built world. We transform the project lifecycle for our customers, who include key community stakeholders in the utilities, transportation and government sectors.

We are experiencing sky-rocketing growth and closed a historically large $96M Series B round in July of 2025.

Exodigo is seeking a highly skilled and motivated IT Support Specialist to join our IT team

.This role is critical in providing technical support to our employees, ensuring smooth day-to-day IT operations, and delivering excellent customer service

• .
  Provide first-line technical support to employees, troubleshooting software, hardware, and network issue
• s.Respond to and resolve help desk tickets in a timely manner, ensuring minimal disruption to business operation
• s.Install, configure, and maintain end-user devices, including laptops, desktops, printers, and peripheral
• s.Assist with the onboarding and offboarding of employees, including account setup, system access, and IT orientatio
• n.Support enterprise applications, including operating systems (Windows/macOS), productivity tools, and collaboration platform
• s.Escalate complex technical issues to senior IT staff when necessar
• y.Maintain accurate documentation of IT support requests and resolution
• s.Ensure compliance with IT security policies and best practice
• s.Contribute to IT projects, including system upgrades, deployments, and process improvement

s.
Requiremen

• ts:3+ years of experience in IT support or a similar r
• oleFluent English with excellent verbal and written communication ski
• llsStrong knowledge of Windows and macOS operating syst
• emsExperience troubleshooting hardware, software, and network connectivity iss
• uesFamiliarity with cloud IT tools (EntraID, Intune), including ticketing systems and remote support soluti
• onsExcellent problem-solving skills with a customer-oriented appro
• achStrong communication skills and ability to work well in a t
• eamAbility to prioritize and manage multiple tasks in a fast-paced environm
• entIT certifications (e.g., CompTIA A+, Microsoft, ITIL) are a p

lus
Personal Attribu

• tes:A proactive and detail-oriented mind
• set.Strong analytical and troubleshooting ski
• lls.Ability to work independently and as part of a t
• eam.Excellent time management and organizational sk