Information Technology Manager

Description:

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

Our Operations team drives growth and efficiency by building scalable systems that power our mission.

We’re looking for a hands-on, service-minded IT Manager to support our growing global team. You’ll be the go-to person for IT support, managing hardware and networks, onboarding new team members, and keeping our systems running smoothly.

This is a full-time role, and availability during U.S. working hours is required.

• Reports To: CISO

In this role you will

• Support system integrations and implementations
• Onboarding and off boarding employees: accounts, permissions, devices
• Purchase, configure, and maintain laptops and other hardware
• Manage network infrastructure (Wi-Fi, VPN, AV, access control)
• Troubleshoot hardware, software, and connectivity issues
• Be the first point of contact for IT support requests (help desk) across the company

Requirements

• 3+ years of experience as an IT Manager in tech companie
• Excellent problem-solving and analytical abilitie
• Advanced knowledge proven experience of macOS and Apple hardwar
• Proven experience in an IT support/help des
• Experience with IDP tools like Okta and MDM platform
• Skilled in Google Workspace, networking, and access system
• Able to work independently, prioritize, and communicate clearl
• Fluent in English; comfortable working with remote, global team
• Strong communication and interpersonal skill
• Ability to manage multiple projects and priorities in a fast-paced environmen