Account Manager & Customer Support

About Us

ParaZero Technologies Ltd. (Nasdaq: PRZO) is an aerospace defense company pioneering smart, autonomous solutions for the global manned and unmanned aerial systems (UAS) industry.

What are we looking for

We are looking for a motivated and proactive Account Manager & Customer Support Specialist to join our team. This hybrid role combines account management, customer and technical support, to ensure customer satisfaction, retention, and growth.

You will be the primary point of contact for our global customers, managing accounts from onboarding through post-sales support, while ensuring their success with ParaZero’s drone safety and Counter-UAS systems.

What you will be doing – Responsibilities

• Act as a liaison between customers and the internal technical team to resolve any issues, ensuring timely and satisfactory resolution.
• Drive customer retention and account growth through upselling and cross-selling opportunities.
• Manage customer onboarding, training, and product adoption, ensuring a smooth experience.
• Provide first-line technical support for ParaZero products.
• Troubleshoot customer issues via email, video calls, or ticketing systems (Zendesk, Monday.com).
• Escalate complex issues to engineering while maintaining clear communication with the customer.
• Track and report customer feedback, contributing to product and service improvements.

Operational & Administrative

• Maintain accurate account records in CRM and ERP systems (Priority, Monday).
• Support compliance and certification processes (FAA, EASA, ASTM).
• Assist in logistics coordination for product deliveries, repacks, and replacements.

Who you need to be – Requirements

• Bachelor’s degree in Business, Engineering, Aviation, or related field (or equivalent experience).
• 2–4 years of experience in Account Management, Customer Support, or Customer Success.
• Strong technical aptitude with the ability to understand and explain complex systems.
• Experience in aerospace, defense, drones, or related industries – an advantage.
• Excellent communication and interpersonal skills in English.
• Familiarity with CRM/ERP tools (Priority, Salesforce, Monday.com) and support platforms (Zendesk).
• Ability to manage multiple accounts and prioritize in a fast-paced environment.
• Problem-solving mindset with strong customer orientation.

Equal Opportunity Employer